Private policy.

Partyballoon.online website is owned by Party Balloon, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by partyballoon.online, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using partyballoon.online website.

We take care of your personal data and undertake to guarantee its confidentiality and security

1. Accuracy of website

We strive to provide accurate product information and pricing at all times. However, we reserve the right to correct any errors, including pricing inaccuracies, and to cancel any orders placed under such conditions—even after an order has been submitted.

2. Canceling Orders:

• We reserve the right to cancel any order at our discretion.

• Customers may cancel their order up to 1 week before the event date. In such cases, a maximum of 50% of the total order amount may be refunded.

• 100% refunds apply only to shipping and assembly fees (if applicable) in cases where the event is canceled on the day of delivery/setup.

• Orders placed or canceled within 1 to 6 days of the event are non-cancellable, and no refunds will be issued.

3. ELEMENTARY, MIDDLE, AND HIGH SCHOOL DELIVERIES TO STUDENTS -WE NEED PERMISSION

We welcome school deliveries if the school permits balloons to be delivered. Schools that permit balloon deliveries require that the balloons be held at the front office . Delivering to students in class is not permitted. Before placing your order, please contact the school and ensure that the order will be accepted by the front office. It is also important to confirm that the office will accept responsibility for advising the student that balloons are waiting for them at the front office. Some schools permit the delivery of only mylar balloons, due to latex allergies. Please check to see if this restriction is applicable before placing your order, and make your selection accordingly. We offer many mylar balloon arrangements for all occasions.

4. ON-CAMPUS COLLEGE DELIVERIES TO STUDENTS
We welcome on-campus deliveries to college students, however, delivering to students in class is not permitted. Balloon deliveries are usually made to a central mail room, however, deliveries to dormitories can be made if the dormitory is open to the public and a receptionist can accept the order on the student's behalf. Please contact the school to learn which location is best in your case. Provide us with as many delivery details as possible, including a cell number that will allow us to alert the student once we have completed the delivery. While we will attempt to contact the student, getting through can be a problem and is not a guaranteed part of our service. The sender is responsible for contacting the mail room staff and ensuring they contact the student. Balloon Planet accepts no liability if the student does not pick up the order from the mail room.

5. HOTEL DELIVERIES (Balloon Bouquet Delivery)

For security reasons we are unable to deliver balloons directly to the room of a guest. All hotel deliveries for guests are left with the concierge, the front desk, bell desk, or the loading dock, depending on the hotel's policy. It is the customer's responsibility to contact the hotel and ensure that their order is delivered to the guest by the hotel. Once the balloons have been delivered to the hotel, Balloon Planet considers the delivery successfully completed. Because several hotel staff members can get involved in transferring the balloons from one part of the hotel to another, we accept no responsibility for balloons damaged or misplaced during such transits. Customers should anticipate that the balloons may become tangled during this transit and be prepared to remove the balloons from their weight, untangle the ribbons, remove damaged balloons, arrange the remaining balloons, then re-attach the ribbons to the weight.

6. DELIVERIES TO SECURE FACILITIES

There are many corporate, research, and military facilities with restricted access, where we must leave the balloons with a receptionist, mail clerk, or security staff. Please provide a work or cell number for the recipient that will allow us to advise them that a delivery is waiting for pick-up. If we are unable to make phone contact with the recipient, we will leave the balloons with the proper authorities. Please place your order with the understanding that once we have made the delivery to the required location in a restricted facility, completion of the delivery is the responsibility of the party accepting the order.

7. Information security

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

8. HOSPITAL DELIVERIES

Hospital policies vary and it may not be possible for our staff to make a delivery directly to the room of the patient. Many hospitals require that the balloons be dropped off at a security station, from which the balloons are delivered to the patient by the hospital staff. The staff may need to delay the delivery to the patient for any number of reasons. Please feel free to contact if you have a concern about the status of your order.

If we are cleared by the hospital to proceed with the delivery, but the hospital refuses the delivery when we arrive, the order will be considered delivered and no refund will be issued. If the delivery can be made to an alternate address which is within our service area, an additional delivery charge may apply.

8.1. HOSPITAL RESTRICTIONS

Latex balloons are banned from all hospitals due to latex allergy issues. Mylar (foil) balloons are usually acceptable. However, in some cases a particular patient may not be able to receive balloons of any type. Customers should contact the hospital for approval before sending balloons to a patient.

8. Legal disclosure

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to partyballoon2025@gmail.com.